ClaimCam blog
Fake damage photos, refunds and chargebacks.
Practical guides for online sellers on what to do when an "it arrived damaged" photo doesn't look right, and how to stop paying for fakes.
How to spot fake damage photos (and why spotting isn't enough)
The six common kinds of fake damage photo, the visual and metadata checks worth doing, how weak AI detectors still are, and what works better.
Returnless refunds without getting scammed
When a keep-the-item refund makes sense, how it gets abused, and the thresholds, evidence rules and policy wording that keep it cheap and fair.
Chargeback evidence for 'item arrived damaged' disputes
How damaged and not-as-described chargebacks work, which Visa and Mastercard rules apply, what evidence helps, plus a rebuttal letter template and checklist.
Amazon SAFE-T claims and AI-generated damage photos
When Amazon sellers can file a SAFE-T claim, the 30-day window, what evidence to attach, and how to handle buyers sending AI-edited damage photos.
Customer sent an AI-generated damage photo? What to do (UK)
A calm, step-by-step plan for UK sellers: how to check a suspect damage photo, what you can ask for, and what to do if it's fake.
Customer sent an AI-generated damage photo? What to do (US)
A step-by-step plan for US sellers: check a suspect damage photo, ask for the right evidence, and handle chargebacks, carrier claims and reporting.
eBay 'not as described' damage claims: how to protect yourself
How eBay damaged and not-as-described returns work for sellers in the US and UK, what to do with a doubtful photo, and how to build evidence.